Complaints | Batna24.com
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Complaints
Where to report a complaint?
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All complaints are made by the client by filling in the complaint form located on the website b2b.anteny24.pl/rma.php.

We also invite you to contact us by email and phone:

serwis@anteny24.pl

marcin@anteny24.pl

rma@anteny24.pl


Tel: (+48) 508 974 399

How to make a complaint?
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The user makes a complaint by following 4 simple steps:


  1. In the form (b2b.anteny24.pl/rma.php) we supplement the serial number of the device that the customer wants to report to the complaint.

  2. After verifying the device's serial number, please complete the address data.

  3. Add a description of the fault

  4. After the application has been accepted, further instructions will be sent by e-mail with an RMA label to be placed on the package.

  5. A complaint should be sent to the address:

    Batna - Serwis
    ul. Łódzka 52/5, 42-200 Częstochowa

How to prepare equipment for complaints at batna24.com?
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Please secure the registered equipment properly, so that it is not damaged during transport and send it back to the address indicated in the e-mail correspondence, necessarily placing RMA NUMBER.

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IMPORTANT! Packages without an RMA label are automatically rejected!

IMPORTANT! In case of a complaint about electronic equipment containing your data, please make a backup. During the processing of your claim, it may be irretrievably lost.

Didn't you find the answer to your question? Call us on (+48) 34 361 04 48 or write to shop@batna24.com or use the chat.
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