Returns and complaints policy
The customer may withdraw from a distance contract concluded with batna24.com within 14 days of receiving the goods. If they decide to withdraw from the contract and return the ordered product, they must send this information by email or by phone. Returned goods must not show any signs of use. We only accept returns in their original packaging.
How to make a return?
- After providing information about the planned return (via email or phone), you must: Place the returned product in its original packaging, protect it against damage during transport and pack it in a properly prepared package.
- The device must be restored to factory settings.
- Place information on the outside of the packaging stating: the reason for the return and the order number to which the returned product relates.
- Send the package to the following address: RETURNS shop - Batna sp. z o. o. ORDER NO. - B24/..../……… ul. 1 Maja 23, 42-217, Częstochowa, e-mail: zwroty@batna24.com
- Please send the waybill number and bank account details for the refund to the email address provided above.
Using the platform rma.batna24.com
Please note: Please read carefully before returning.
Pursuant to Article 34, paragraph 2 of the Consumer Rights Act, a customer who has withdrawn from a distance contract must pay for the return of the goods.
Products delivered in sealed packaging for health protection or hygiene reasons are not eligible for return if the packaging has been opened after delivery (e.g. epilators, shavers, straighteners, breathalyzers, earphones, etc.)
Where to file a complaint?
The Customer submits a complaint by completing the complaint form available on the website: rma.batna24.com
Where to file a complaint?
The Customer submits a complaint by completing the complaint form available on the website: rma.batna24.com.
We also invite you to contact us by email:
serwis@batna24.com
marcin@batna24.com
rma@batna24.com
How to file a complaint?
The customer can report the goods via:
- complaint form,
- contact by phone at +48 508 974 399,
- by e-mail to rma@batna24.com
- personally
The fastest method is the complaint form.
The customer submits a complaint using the form as follows:
- In the form (available at: b2b.batna24.com/rma.php ) please enter the serial number of the device to which the complaint relates.
- Once your device serial number has been verified, please enter your address details.
- Then you should describe the fault.
- After accepting the complaint, the Customer will receive instructions via email on how to proceed and an RMA label to be placed on the complaint package.
- The package should be sent to the following address: Batna - Serwis, ul. 1 Maja 23, 42-217 Częstochowa
How to prepare equipment for a complaint?
After registering the complaint, please properly secure the returned equipment to prevent damage during transport and send it back to the address provided in the email correspondence, remembering to include the RMA NUMBER.
IMPORTANT! Please make a backup copy if you are submitting a complaint about electronic equipment containing your data, as your data may be irretrievably lost during the processing of your complaint.